Royal Caribbean International has implemented a significant change at its popular private island destination, Perfect Day at CocoCay, without prior notification to passengers. The cruise line has decided to discontinue the tram service that operated between the ship’s dock and the island’s main entrance, effective October 1, 2024.
This alteration affects a key amenity that many guests have come to rely on, especially those seeking to avoid the lengthy walk from the ship to the island’s attractions. The distance from the pier to various areas of Perfect Day at CocoCay can be substantial, with some locations like Hideaway Beach requiring a 20-30 minute walk under direct sunlight.
Previously, Royal Caribbean offered a tram service that transported passengers from their docked ships to the island’s entrance area. This service was particularly beneficial for those with mobility concerns or those preferring to conserve energy for island activities. The tram often had long queues, indicating its popularity among guests.
Under the new policy, the tram service will be restricted to passengers with special needs, such as those using wheelchairs or scooters. These guests will still have access to tram transportation near the forward gangways at the end of the pier. Island staff will be positioned along the pier to direct guests accordingly.
The cruise line has communicated this change through a notice in the Royal Caribbean app, titled “Important CocoCay tram service
information.” While the main tram service within the island will continue to operate, connecting various attractions like the Thrill Water Park, the initial transfer from ship to shore will no longer be available for most guests.
This modification comes at a time when Royal Caribbean has been heavily investing in and promoting Perfect Day at CocoCay as a cornerstone of its cruise offerings. The island has become a significant draw for the company, with multiple ships, including the new Oasis-class vessels Utopia of the Seas and Wonder of the Seas, scheduled for frequent stops at the destination.
The cruise line’s focus on private island experiences extends beyond CocoCay, with plans for new “Beach Clubs” in development. CEO Jason Liberty has emphasized the importance of these destinations in differentiating Royal Caribbean from land-based vacation alternatives.
While Royal Caribbean has acknowledged receipt of inquiries regarding this change, they have not provided an official comment on the reasoning behind the decision or any potential alternatives for guests who may find the walk challenging.
This alteration to the CocoCay experience raises questions about accessibility and guest comfort, particularly for those who may struggle with the extended walk from the ship to the island’s main areas. It remains to be seen how this change will impact guest satisfaction and whether Royal Caribbean will consider additional accommodations for passengers affected by the removal of this service.
As Perfect Day at CocoCay continues to play a crucial role in Royal Caribbean’s strategy, with multiple ships dedicated to short itineraries featuring the island, the company’s management of guest experiences and amenities at the destination will likely remain under scrutiny. The balance between operational efficiency and guest convenience will be an ongoing consideration as Royal Caribbean continues to develop and refine its private island offerings.